How Will We Know If We Are Successful? Performance Measurement Within the planning context: Performance measure (indicators) are qualitative or quantitative metrics that provide information on the use of resources, state of activity, service and product "outputs", and outcomes A target specifies a pre-determined level of performance, is compared to some baseline and is quantitative in nature A benchmark is a performance measure (indicator) that facilitated comparisons every time and/or with other agencies (jurisdictions) There continues to be an important role for periodic reviews, evaluation and audits to address the "why?" of demonstrated results 9.1 Why Are We Here? 9.2 The Planning Process Five Key Questions For Planning 9.3 What Is Our Operating Environment? Identifying Key Trends, Opportunities, Challenges And Risks 9.4 Where Do We Want To Be? Establishing Strategic Directions 9.5 Where Are We Now? Carrying Out A Situational Assessment 9.6 How Do We Get There? Establishing The Strategies, Milestones And Accountabilities 9.7 How Will We Know If We Are Successful? Performance Measurement 9.8 How Will We Know If We Are Successful? Refining The Selection And Use Of Performance Measures 9.9 Changing Governance Landscape Key Questions For Directors 9.10 Wrap-Up Lessons Learned

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