The Planning Process Five Key Questions For Planning What is our operating environment and what may change in the future? - what are the key external trends, opportunities, and challenges (risks) that can impact on our performance? Where do we want to be? - what is our long-term vision, mission (purpose) and goals (intended results)? Where are we now? - what are our strategic and operational strengths and weaknesses? How do we get there? - how can we close the gap (and what is needed to do so) between our current and desired future state (ie - what are our key objective and strategies)? How will we know if we are successful? - in what ways can we measure and report on our progress and performance? 9.1 Why Are We Here? 9.2 The Planning Process Five Key Questions For Planning 9.3 What Is Our Operating Environment? Identifying Key Trends, Opportunities, Challenges And Risks 9.4 Where Do We Want To Be? Establishing Strategic Directions 9.5 Where Are We Now? Carrying Out A Situational Assessment 9.6 How Do We Get There? Establishing The Strategies, Milestones And Accountabilities 9.7 How Will We Know If We Are Successful? Performance Measurement 9.8 How Will We Know If We Are Successful? Refining The Selection And Use Of Performance Measures 9.9 Changing Governance Landscape Key Questions For Directors 9.10 Wrap-Up Lessons Learned

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